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About Skyblue

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Camping & Outdoor Warehouse

Camping Goods: From Airbed Pumps to Washroom Facilities

We have a vast range of high quality camping goods including Insect repellent, travel security, first aid kits, stainless steel cookware, tent accessories, rucksacks, lanterns, waterproofing products, cool boxes, camp beds, ground sheets and windbreaks - in fact every kind of camping product you could possibly need. As online retailers you can find some highly competitive prices - make sure you check out our website for the latest clearance sales and special offers on camping goods, including tents and sleeping bags.

Our normal office hours are 9.30am to 4.30pm Monday to Friday please call 01637 877195 for details

Our contact address is:
Skyblue
Unit A3 Prow Park
Treloggan Industrial Estate
Newquay
Cornwall
TR7 2SX
United Kingdom
Tel: 044 (0)1637 877195 FAX: 0871 9895432

We also offer you secure ordering using the Actinic secure e-commerce payments to allow you to purchase safely online, you need never worry about ordering online with your credit card again.

So, have fun browsing through our website. If you have questions or comments, please e-mail customer care by using our Contact Us link.

If you have suggestions on improvements or comments about our website please e-mail customer care by using our Contact Us link.

FAQs

Is it safe to order from this site?

Is it safe to order from this site? Yes! In order to help protect our customers we use Actinic secure server to process all payments. Here they encrypt all your information, so you can be sure that your credit & personal information will be safe. In addition, we have a secure server location on our site for our shopping cart monitored by thawte to ensure that you will be protected against any would be hackers, our thawte SSL Certificates offer secure communications by encrypting all data to and from the site.

I am having trouble paying through Actinic Payments, can you help me?

I am having trouble paying through Actinic, can you help me? Sure! A small percentage of credit cards have some difficulty when using Actinic Payments. If you are one of these people, you can contact us and we will process your payment over the telephone if you wish:

What if I receive a faulty product?

What if I receive a faulty product?

What if I receive a damaged or faulty product? At Skyblue, we make every effort to make our customers happy.
If the goods are damaged in transit or faulty, please inform us using the Contact Us page within 7 days and we will replace them free of charge.
We may ask you to return them to us, in which case we wil refund your postage costs.
If you have decided for any other reason that you want to return an item, we will ask you to return the item to us at your cost and then we will refund your payment, minus the original shipping charge. For more on our refund, return and exchange policy see terms & conditions.

Please endeavour to contact us in the first instance to discuss a problem and we will try to seek a mutually agreeable solution, all decisions are made at our discretion and will be final.

Complaints

Should you find a problem then please contact us as soon as possible in order that we can rectify the problem. If any item is defective, damaged in transit or otherwise unacceptable then we will make every effort to correct the situation to your complete satisfaction. If you have any complaint then please write to Brian Penfold in complete confidence by email using the Contact Us page, and we will contact you within 24 hours. All complaints will be dealt with fairly, in confidence and speedily. We will also ensure that you are kept fully informed about progress.

How long does it take for my purchase to be delivered to me?

All orders are sent via Royal Mail or Courier. Please allow 3-5 working days to receive your goods.

We endeavor to dispatch your goods next day, however due to the nature of some orders, it may not be possible for us to deliver within these timeframes. If your order is urgent then contact us.

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

Disposal of electrical waste products

Skyblue will collect and recycle your old large electrical appliance when you buy a new one - just ask our sales team at the time of ordering. For all other electrical items; You can take all your other waste electrical goods for recycling to your local council site (and avoid damaging the environment and the potential harmful effects on health) to find more information on WEEE recycling, and locate your local recycling centre, visit www.recyclenow.com.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Crossed out wheeled bin symbol

Crossed out wheeled bin symbol

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

Under the Waste Battery Regulations, Skyblue are now offering a take back scheme for all portable waste batteries so you can return your waste batteries to our business premises at Unit A3 Prow Park, Treloggan Industrial Estate, Newquay, Cornwall TR7 2SX in person (PLEASE DO NOT POST).

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

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